Welcome to the Crookes Practice Website

CORONAVIRUS UPDATE

Vaccinations

The Covid vaccination programme is taking place at our designated site, St Columba's Church, Manchester Road, Crosspool. We are vaccinating people in line with national guidance - see this link for more information. You will be contacted via a telephone call or text message to make an appointment at the appropriate time. If you are 18 or older and have not been contacted, or if you had your first vaccination more than 8 weeks ago, please contact us.  Given our limited workforce, rules of self-isolation and Covid related absences, this is likely to cause some disruption to our core work. With this in mind, it has been agreed nationally to prioritise vaccination rollout and you may find that your routine queries may take longer than usual and appointment waiting times may also be longer than anticipated.  Thank you for your support.

If you have received a letter from the national booking system about a vaccination appointment and have any questions about this, please contact the number on the letter. The practice does not have any information on the centres and is not able to book appointments for patients at these venues.

For advice on infection control at home please see this link https://www.germdefence.org/index.html

Fraudulent messages regarding the covid vaccination

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.

Coronavirus vaccines are only available on the NHS. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

- The NHS will never ask you for your bank account or card details.

- The NHS will never ask you for your PIN or banking password.

- The NHS will never arrive unannounced at your home to administer the vaccine.

- The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Stay at home

It is vital those who are showing symptoms, however mild, must continue to self-isolate at home, as now, and that the household quarantine rules continue to apply.

Do not leave home if you or anyone in your household has symptoms.

Do not leave home if you or someone you live with has either:

  • a high temperature
  • a new, continuous cough
  • loss or change to your sense of smell or taste

Most people with coronavirus will have at least one of these three symptoms.

Use the 111 online coronavirus service if you have any of:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste

NHS 111 will tell you what to do and help you get a test if you need one.

Testing

Use the 119 online coronavirus test and trace service if you have any of:

  • high temperature
  • new, continuous cough
  • loss or change to your sense of smell or taste

Reducing infections

We can all help control the virus by following government and NHS guidance. The latest government guidance can be found here and the latest NHS guidance here

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly
  • Do not leave home if you or anyone in your household has symptoms.

Cover your face

The Government advises people wear a face-covering in crowded places where social distancing isn’t always possible, for example on public transport or in shops.

Homemade cloth face-coverings can help reduce the risk of transmission in some circumstances.

The evidence suggests that wearing a face covering does not protect you, but it may protect others by stopping the spread of the virus if you have the virus but don’t have symptoms.

Please note, face-coverings should not be used by children under the age of two, or those who may find it difficult to manage them correctly, for example, primary age children unassisted, or those with respiratory conditions.

NHS is open for business

If you need medical help, the NHS is still here for you.

The practices is open and available for patients who need care.

If you need medical help from us, you can book a telephone assessment on-line or by phone on 01142 671280 to be assessed. Please don’t turn up at the GP surgery without an appointment. If the doctor needs to see you they will ask you to attend the Practice for a face to face appointment.

If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111 and they’ll direct you to the best place. A&E and the walk in centre are open for urgent and emergency health needs.

If it’s a serious or life-threatening emergency, call 999. If you are told to go to the hospital, you must go to the hospital.

This Sheffield website includes information about the services available and when to use them, as well as information on waiting times for each of the urgent and emergency services in Sheffield - https://sheffieldurgentcare.co.uk.

Fit notes

Please do not ask your GP for a fit note if you are off work because of coronavirus. Instead, you can get an isolation note to send to your employer as proof you need to stay at home. These can be obtained electronically by visiting https://111.nhs.uk/isolation-note/

If you need a fit note for something other than coronavirus, it must be signed by a doctor but you do not always need to see a GP in person to get one.

Please don’t turn up at the practice unless we have told you to. In the first instance, ring the practice to talk to someone.

"Fit note" is the informal name for a Statement of Fitness for Work. Find out more about when you need a fit note.

For the latest advice :

 

 

The Crookes Practice would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online
  • Request Repeat Prescriptions
  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/thecrookespractice/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.

If no appointments are available, please call the Practice to arrange one.

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

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We hope you find our website useful to find out more about the Practice, book an appointment, order a repeat prescription or get information on general health.  We will update the site on a regular basis to keep the information as upto date for you as we can. 

We aim to offer the residents of Crookes and the surrounding area the highest possible standards of healthcare. 

The surgery has a large team of doctors and nurses who are all here to look after you and your family, we have an extended access service during evenings and weekends for practice patients and host a hub service in the evenings and at weekends for the patients of all Sheffield GP practices to be referred to during the hours regular gp surgeries are closed. 

Routine appointments are held between 8.15 am and 6.00 pm, depending on the day. Morning appointments with the nurses are available from 07:30 to 08:15 Mon, Tues, Weds, & Friday.

You can book, change and cancel appointments, request repeat prescriptions and access test results on-line or via the NHS app. 

Prescriptions can be sent directly to your nominated pharmacy so that you can go staright to the pharmacy to collect your medication. 

 

Care Navigation

Care Navigation involves ensuring that patients are signposted to the most appropriate source of care for their problem, for example an optician or a pharmacist may be able to offer a solution without you needing to see a doctor. Please be aware that patients' phoning and asking for a GP appointment will be asked some questions, to ascertain the most appropriate service for them, and potentially directed elsewhere. Please do not worry, our staff are fully trained to help you and if you need to see a doctor or nurse we will still book those appointments for you. By using care navigation we aim to ensure that patients' have their problems resolved as quickly as possible. 

 

Please complete our patient survey

Patient Survey

The Partners and Staff at the Surgery would very much appreciate it if you could find the time to complete the form. Every survey returned will be extremely useful to see how we are performing now, and what would be required to improve our patient services. Please tell us what you think. Your replies will be completely anonymous. If you do have criticisms of the service we provide we would really welcome the opportunity to discuss this in person.  We are most grateful to you for taking the time to assist us.

 

 Join our Practice Patient Participation Group

We have a patients group to help give feedback directly to us. The groups input will ensure that we offer services relevant to our patients’ needs and allow us to constantly look and listen to your ideas for improvement.  We would love to hear from
 
If you are interested in joining the Patient Group please contact us by email; SHECCG.TheCrookesPractice@nhs.net or by telephone 0114 267 1280.
 

If you need more help with anything, then please do not hesitate to get in touch. You will receive a warm welcome from all our staff.

 

Primary Care Networks

Primary Care Networks are collaborations with GP Practices and other care providers, such as the community teams, mental health, social care and pharmacies. This gives a patient cohort large enough to sustain services that would not be feasible for individual practices. Within our Primary Care Network are: Crookes, Manchester Road, Broomhill and Lodge Moor, Walkley House and Selborne Road.

For more information, please use the link below

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