Compliments & Complaints

We value our patients opinions and welcome all comments and suggestions, verbal and written. You can contact us through the NHS Choices website, by email, in person at the surgery or you can write to us.  We hope that you will be pleased with the services that we offer, so please let us know what we are getting right and wrong.

We know that sometimes you may feel we do not get things right, so we have a complaints procedure which meets NHS guidelines. An explanatory leaflet is available from our reception staff or our Paula Stones, our Patient Services Manager. We hope that most problems can be resolved easily and quickly, at the time they arise and with the person concerned.  However, should you wish to make a complaint, please let us know as soon as possible after the problem occurs, this will  help us look into the problem quickly and prevent it happening again.



Complaints & compliments should be addressed to the Business Partner, Mrs Kate Carr (katecarr@nhs.net) or Mrs Paula Stones, Paula.stones@nhs.net) Patient Services Manager.

Our complaints Information pack:

/sites/default/files/kcfinder/Compliants%20Pack%20For%20Patients.pdf

Complaints & Compliments Leaflet:  /sites/default/files/kcfinder/Complaints%20%26%20Comps%20Leaflet.pdf


NHS  Complaints: /sites/default/files/kcfinder/Scan%20Library%20NHS%20Complaints1_0.jpg &  /sites/default/files/kcfinder/Scan%20Library%20NHS%20Complaints.jpg


If satisfaction is not obtained please contact:
NHS CCG Sheffield
722 Prince of Wales Road,
Sheffield,
S9 4EU
Tel 3051093