Friends & Family Test

The Friends & Family Test

Complete our survey on our website, through your StystmOne login or in the surgery - we welcome all feed back. 

High quality care for all, now and for future generations

The NHS Friends and Family Test is a new and important opportunity for you to give us your anonymous feedback on the care and treatment we provide to you. This feedback is important to us and will be used to review our services and enable us to make improvements in the care we provide to our patients. 

When you receive care or treatment within the NHS you will have the opportunity to give your feedback by answering a simple question about you care. You will be asked to select one of six options, from extremely likely to extremely unlikely, to recommend your gp surgery to friends and family.  You will also be asked to tell us the reason for your views on our service,  you will  be able to give the reasons for your answer.

We will use all feedback, good and bad, to make decicions that will make local services better for local people.  We will publish the results and you will be able to see how  Gp surgeries compare.

If you have any questions about this new survey please contact our Patient Services Manager, Mrs Paula Stones, who will be happy to explain it further.

Please click on the link below to go to our Friends & Family Survey page, login to SystmOne and complete or we have survey forms in our  waiting areas:

http://www.surveygizmo.com/s3/1860430/Friends-and-Family-Recommendations

For more information about the Friends & Family Test please follow the link to NHS Choices or go to www.:

http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

Put us to the test - a short film: https://www.youtube.com/watch?v=sWEKinEeyLs&list=PL6IQwMACXkj1NEbF89RTD6oF9nUDyZKwJ