Compliments & Complaints

We value our patients opinions and welcome all comments and suggestions, verbal and written. You can contact us through our website, by email, in person at the surgery or you can write to us.  We hope that you will be pleased with the services that we offer, so please let us know what we are getting right and wrong.
We know that sometimes you may feel we do not get things right, so we have a complaints procedure which meets NHS guidelines. An explanatory leaflet is available from our reception staff.  We hope that most problems can be resolved easily and quickly, at the time they arise and with the person concerned.  However, should you wish to make a complaint, please let us know as soon as possible after the problem occurs, this will  help us look into the problem quickly and prevent it happening again.

We try to provide the best service possible, but sometimes things do go wrong. We always try to learn and improve from complaints.

If you make a complaint, we will:

  • Acknowledge your complaint within three working days
  • Offer to discuss your complaint with you where appropriate and agree a timeframe for responding
  • Investigate and, where appropriate, respond to your complaint fully

You can find out more about our complaints process here Complaints Policy

How to complain

You can make your complaint directly to the practice or to NHS England.


How to complain to the practice:

Please make your complaint in the way that is most convenient for you:

  • Phone: Telephone the Practice (0114 267 1280) and ask to speak to the Practice Manager. If they are not available they will call you back.
  • In person at the Practice: Ask to speak to the Practice Manager – if they arec not available leave your contact details and they will get in touch with you.
  • Email: use the Practice email, use ‘complaint’ as the subject so that we can ensure that it is passed the the Practice Manager.
  • In writing: Write to

Practice Manager

The Crookes Practice

203 School Road


S10 1GN

  • Use the complaints form in the Complaints Procedure link above

If you have any communication needs please let us know so that we can meet your needs during the complaints process.


How to complain to NHS England:

You can complain or give feedback:

  • Post:

NHS England
PO Box 16738
B97 9PT


Help with making a complaint

Sheffield Advocacy Hub can provide information on the complaints process, and if necessary, support you to make your complaint. Their support is free, confidential and independent of the NHS.


The Parliamentary and Health Service Ombudsman:

If you are not happy with how we deal with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints. Their service is free for everyone.