Sheffield Prescription Order Line Information
Telephone Number: 0114 372 3000
Trained NHS healthcare staff will take your phone call and make sure you receive the medications that are suitable for you as well as the correct quantity of medication, you will have greater control over getting the medicines you really need at the right time.
The precriptions still come to our gps for checking and authorising and we can still send them electronically to the chemist of your choice. However, we will no longer be accepting repeat prescriptions ordered on your behalf by pharmacies. If you currently use this method and you don’t think you will be able to take advantage of the Prescription Order Line, please let us know and we will arrange for your current ordering process to continue.
For more information please see the leaflet: Information Leaflet:
Ordering Your Repeat Medication:
Prescriptions can be ordered in the following ways, if your medication has been put on repeat by a doctor:
By phone 0114 372 3000 - this is the best way to order your repeat medications.
By post - send them to us and provide a stamped addressed envolope if you wish us to post them back to you.
Leave a written request in our post or prescription box.
Online by following the link on the right of this page.
Repeat prescription requests received Mon-Fri will be ready for collection in 2 working days, over bank holidays this maybe longer so please order well in advance to ensure you do not run out of medication.
To order prescriptions when the practice is closed order online or by post use the Gp out of hours service or the walkin centre. You may also be able to get some urgent medication from your pharmacy.
Most chemists offer a service where they collect your repeat prescription from your surgery & dispense your medication ready for you to collect. Please ask your Pharmacist. If you have asked for your prescription to go to a pharmacy you must contact them and ask them to collect it from the surgery.
At the moment other family members/friends are able to collect your prescriptions on your behalf. If you want this to continue please complete the following form: Consent to Collect Prescriptions
If you do not want someone else to be able to collect your prescriptions in the future please tell us and we will put a note on your records that no one but you should be given your prescriptions by the surgery.
Occasionally one or more of your medications may be prescribed under a different name from the one you are used to taking. This is because the practice sometimes prescribes by generic (chemical) name rather than brand name. However, you can be assured that these drugs contain exactly the same active ingredients. If in doubt, please ask your Pharmacist.
Electronic Prescription Service
This new service lets your GP practice send your prescription electronically to the place you choose to get your medication or appliance from – without the need for paper in some cases. This means there is less need for people with repeat prescriptions to call at their GP practice just to collect a prescription form.